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Sending letters

If you have a question related to the sending of real letters, you can ask it here.

  • How can I send letter to be delivered as normal letter as snail mail to some postal address?

    You create your letter either in Word (.doc, .docx), Open Office (.dot) or PDF (.pdf). Such document must have postal address in the specified place (you can use Word and / or Open Office templates). Send this document to us by email or from DuoF@X web portal. You will receive a confirmation about letter sending to your email.

  • Can I show my postal (return) address as the sender on the envelope?

    Yes, you can show your sender´s address and / or logo of your company on the envelope in the left upper corner of the envelope. The envelopes we use have 2 windows for this purpose. One is for the recipient´s address and 2nd for the sender´s address. You just need to place the address in the right place. You can use the templates for Microsoft Word and / or Open Office. See an example how the envelope looks like here.

  • How can I save with the service?

    We don´t try to compete with your local postal service. However, in many cases our price can be cheaper in comparision to prices of your local service, especially when sending the letters abroad. You, however, always save your time, you do not need to buy stamps, envelopes and you just send the letters via email or web instead of going somewhere to send the letter.

  • What kind of letters can I send?

    You can send two type of letters a) normal letter b) registered letter which is registered and recipient of this letter will be always asked to confirm the delivery of such letter (and the letter will not be therefore given only to his postal box before the delivery is confirmed by his signature).

  • To which countries can I send letters?

    It works to most European countries: Albania, Andorra, Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Liechtenstein, Lithuania, Latvia, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Serbia, Spain, Sweden, Switzerland, Ukraine, Vatican.

  • Can I send automatically invoices and other business critical documents?

    It is usually very easy to modify your application to send letters through our service. Your application just need to be able to send the documents via email in the format required by our service and it will work.

  • Can you print letters in colors or only black & white?

    We can print letter in colors for you, it is just more expensive. The detailed instructions how to send letter in colors can be found here.

  • How fast is the letter delivered?

    Immediatelly when we receive your document, we print and envelope it and send it to postal service the same day. This means it is then only up to the postal service to deliver the letter. In most cases it takes no longer than 3 working days to deliver the letter depending on the destination.

  • What is the maximum number of pages that can be delivered in 1 envelope?

    Each letter can have up to 8 pages (A4 format).

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