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Here you can find the most common questions relating to faxing with DuoFAX. If you do not find what you are looking for, please add it at the end of this section.

  • How can I send fax messages?

    Faxes can be sent using any one of the methods: Send Faxes through your email, DuoFAX Website, Android phone or iPhone with free DuoFAX application, PC Fax Software which is offered free of charge or directly from your fax machine.

  • How do I find out the result of my fax message?

    When you send a fax, a delivery report will be sent to your email address. If the fax is not successful you will receive a non-delivery report with a brief description why the fax failed. If you are using PC fax software you will also see a result of your fax in the fax software with a possibility to resend your fax with one click.

  • When will I be able to send and receive faxes?

    You will be able to send and receive faxes as soon as your account is activated. The activation of your account will be confirmed to you via email after your payment is received. The activation process takes a few hours on a working day.

  • How many times is DuoFAX trying to deliver my fax?

    DuoFAX will always do the most to deliver your fax. We try several times within a short time period to deliver your fax. Only after several failed attempts do we give up and send you the non-delivery report. You still have the option to resend the fax again.

  • Can I send fax even if my computer is not available?

    Yes, you can send your faxes wherever you are. You can send your fax from your email, DuoFAX web site, your mobile phone or from a fax machine. All you need to know is your registered email and password.

  • Can I use more email addresses for the service?

    With the DuoFAX Fax Profi package you can have up to 10 email addresses registered. Without this price package you can only have one email address registered for the service.

  • Can I send faxes from freemail accounts such as Hotmail, Gmail etc.?

    Of course. You can send faxes from any email address which is registered for the DuoFAX service.

  • Can I receive a fax to more than one email address?

    With the DuoFAX Profi package you can have more email addresses per number. Without this price package you can only have one email address assigned to your fax number. You can have also more fax numbers assigned.

  • Can I have more than one fax number?

    Yes, you can have multiple fax numbers assigned to your account. There is always an additional monthly fee for an additional number.

  • Can I keep my current existing number?

    When you sign up for the service, you are assigned a number takenfrom our pool of numbers. In some countries we can offer that you can keep your current number - number porting. It is, however, always subject to an additional charge and you must be ready to provide us with all the necessary documents for this service.

  • Which countries can I send faxes to?

    You can send faxes worldwide. Only some special numbers might be blocked.

  • Can I resend a fax?

    If you sent the fax through your email, the outgoing message should be saved in your Sent Items. You can resend it using your email client's native sending options. If you sent the fax using the fax software you can resend it by hitting the resend button.

  • Will I get my own fax number?

    Your fax number will be a number solely assigned for your use and will function like any normal fax number for your callers.

  • Is there any difference between a fax machine and number for my callers?

    Your callers will experience no difference using your number as compared to a standard fax machine. They will dial the number just like any other telephone number.

  • How do I know when someone sends me a fax message?

    When someone sends you a fax, the message is delivered to your email address. Additionally, you can be also informed via SMS about the incoming fax.

  • Can anyone send me a fax or they must be also DuoFAX subscribers?

    Your DuoFAX number works just like any regular fax number. Potential senders do not need to be DuoFAX subscribers. Anyone can send a fax to your DuoFAX number.

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